Successfully navigating through an IT crisis requires both successful problem solving AND successful communication.

When it comes to a crisis, it is absolutely imperative to communicate effectively. People tend to fill in the details of what they do not know with their imaginations. Most often, those ad-lib details are inaccurate. Without good communication, you could experience the best, most ingenious solutions in the world, and you would not be the wiser. Seeing the ashes of a house that once stood might make you condemn a fire department. But knowing that the firemen saved everyone single living being in that house might allow you to focus on and appreciate the heroism, rather than to kindle any condemnation.  The facts do not change, but your perspective does.  Good communication yields more accurate perspectives and that is exactly what you want during a crisis.