Perception is simply an interpretation of facts. Knowing only a subset of facts might yield a different perception than knowing the full set of facts. When managing a team, it is important to ask enough questions to gather a complete set of facts/details. A manager who is overworked might try to cut corners by not asking questions and making gut decisions based on incomplete information. Most often, these are bad decisions. Making bad decisions not only demoralizes the team, but it also hurts the organization that you work for. Always ask questions. Always collect all of the facts. Then make decisions. Never make decisions without all of the facts.
Have I used the word “facts” enough? I think you get my point.